FREQUENTLY ASKED QUESTIONS


PHILOSOPHY

 


GENERAL QUESTIONS

Do you have a studio?

NO, I currently don't have a studio. I like to think of the great outdoors as my studio! I love trying new locations.
I am available to help you decide the perfect place for your shoot.
Studio space can be rented if needed.
Studios rental fees will apply.
Please remember there is a travel fee for locations outside of Baltimore, Maryland area.

How much do you charge?
No two sessions/projects are the same.
We feel the need to get more details on your personal session/project so we can provide you the best solution.
For a quote 👉 "CLICK HERE" the more detail the better to get you a quick reply & estimate.
Wedding inquires please click here for our 👉 "PRE-WEDDING QUESTIONNAIRE".

How long will the session take?
Generally you can expect to be on location for a minimum of 1-2 hours.

Can you make the weather cooperate?
Unfortunately, I can’t control Mother Nature.
However, if weather conditions are unfavorable due to events such as rain or high winds we will work with you to reschedule your session.
Deposits are non-refundable.

What if I need to reschedule?
No problem! We know that life can get crazy and that sickness might creep up on you.
Please contact us at least 72 hours in advance in the event that you need to reschedule.
Deposits are non-refundable.

Are you a single man operation?
NO, There is no "I" in team, I can't do everything and I believe in equal opportunity.
Continuously working with partners, assistants, photographers, cinematographers, make-up artist, stylist & more our goal is to provide you the best final product we can. We value your business.


PICTURES

Can you make me look younger? (aka…do you retouch your images?)
Don’t we all sometimes wish that we could wake up and just Photoshop away blemishes, cover scars and/or wrinkles?
YES, We do retouch from minor to major but retouch fees do apply unless included in your package and add to turnaround time.
However, We believe that we all are beautiful and like to keep our images as natural as possible.
The best approach vs retouching is requesting a make-up artist even if it's for a natural look. 😉

How long will it take before I can see my images?
We know that you are anxious to see your images.
Photo Sessions: A unedited watermarked proof gallery will be available for viewing within 2-5 business days for review and to begin the selection process.
Wedding Photography: 3-6 weeks for weddings. Depending on services and/or products requested.
This can include sorting, editing, archiving, creating prints, albums, DVDs, etc.
Event Photography: A gallery will be ready for viewing within 2-5 business days.

You took so many pictures! Do I get them ALL?
You will hear our camera(s) clicking a lot! We may take a lot of images in order to capture that perfect moment.
But NO, you will not receive every image that we take. We will choose the very best of the best and those images will be delivered to you.
However, Every image we deliver is post produced with our unique style of basic post production.
This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections.


PAYMENTS & DEPOSITS

Do I need to pay a deposit?
YES, In order to secure your session we do require a deposit. This is a non-refundable deposit.

What types of payments do you accept?
Cash, Credit Card, Paypal, *Personal Checks & Business Checks. *Personal Checks.

*Personal Checks are only accepted for deposits & product orders.

Is there an additional fee if I pay via credit card?
YES, The retail adjustment fee for all credit card transactions is 3%.

Do I pay sales tax?
In the State of Maryland.
YES, Residents pay 6% taxes on physical products (prints, frames, dvds, etc) but not on services such as retouching & digital downloads.
NO, All others states no.


LEGAL

Do I need to sign a contract?
YES, All clients are required to sign a contract with James Chase Media.

Who retains the copyright for the photos?
We shall retain the copyright of all images created.
However we always provide a written and signed copyright release for you allowing unlimited personal use.
You may not sell images for a profit or publish images without the written consent of James Chase Media.

 

Didn’t find the answer to your question(s)??

No problem. Email your question to jc@jameschasemedia.com